1. What is Payrup's prepaid recharge refund policy?
Link to refund policy page.
2. How can I contact you if I have some queries at payrup.com?
You can contact us by :
Writing to us: email@example.com
Click on the support section and register your query
You can expect a response within 24hrs.
3. Are there any extra charges for recharging?
No, there are no such charges on payrup.com.
4. How do I confirm whether my recharge is successful in the absence of the confirmation message.
If you have provided a correct working email then you should always receive an order confirmation mail. There is a possibility that the recharge may not be immediately processed. It could happen if you have entered a wrong or invalid phone number, due to network errors. Make sure you also check your spam folder.
5. Which payment methods are available for recharge?
During the payment process we clearly indicate which payment methods are accepted including MasterCard, Visa, and Rupay.