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Grievance Redressal Mechanism
BPS PLUS PRIVATE LIMITED is committed to resolving your concerns promptly and transparently. We want to make this right.
What to Include
Have your registered mobile number and any reference number ready — it speeds things up.
- 1
Your name and registered mobile number
- 2
Loan or application reference number, if applicable
- 3
Date of the transaction or application, if applicable
- 4
What happened, in your own words
- 5
Any supporting screenshots or documents
How to Reach Us
Pick whichever channel is easiest.
+91 93649 12920
support@payrup.com
Support / Help section in PayRup app
www.payrup.com
BPS PLUS PRIVATE LIMITED, Brigade IRV Center, Whitefield, Bangalore
Escalation Path
Most complaints are resolved at step 1. If yours isn't, here's where it goes next.
Grievance Redressal Officer
If unresolved within the timelineNot satisfied with Support's resolution, or still waiting past the timeline? Escalate here.
Alka Tiwari
alka@payrup.com
+91 98285 13120
Bengaluru
Lending Partner's Nodal Officer
For loan-specific complaintsFor complaints specifically about a loan — sanction, interest rate, repayment, disbursement, foreclosure, collections, or credit reporting — the lending partner/NBFC's own grievance channel also applies.
Their contact details are shared in your loan documentation and in-app loan journey.
RBI Ombudsman
If unresolved after 30 daysStill unresolved after 30 days, or not satisfied with our response? You can approach the Reserve Bank of India directly.
14448
Regulatory Escalation
If your concern relates to unauthorised financial activities or matters falling within the scope of the RBI Sachet Portal, you may submit information/complaints through the RBI Sachet Portal.
We're here to help you
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