FAQs

• 1. What’s a user’s advantage in subscribing?

  The user receives access to the entire e-newspaper across devices without which he won’t be able to read fully.

• 2. Do I receive any benefits when I subscribe?

  Soft copy of your daily newspaper, savable copy in various formats, sharable matter, reading of the matter linked with articles, backdated e-papers and articles, etc.

• 3. Can I change my subscription plan and how to do it?

  Yes. You can change your subscription plan anytime and your new plan will be activated immediately.

• 4. What is the accepted mode of payments?

  You can choose from either of the payment methods – Credit Card, Debit Card, PayTM wallet and NetBanking. For international users, we accept payment through Credit Card only.

• 5. When I cancel my subscription mid-way do I receive a refund?

  You can cancel your subscription anytime But unfortunately the subscription providers may not have any refund policy (check with your subscriber). You will continue to enjoy the benefits of your existing plan till the end of your current subscription period.

• 6. How do I get a subscription confirmation page?

  Upon successful purchase of subscription, your transactions will be available in your account.

• 7. My subscription plan has newspaper delivery as a part of the plan. Who do I reach out to in case of any queries regarding newspaper delivery?

  You need to connect to your subscriber, because Payrup is an online payment platform ONLY.

• 8. How & when can I cancel my subscription?

  Subscription cancellation can occur anytime. To cancel a subscription, reach out to your subscriber..

• 9. Will my subscription be auto-renewed?

  No. Subscription are not auto-renewed

• 10. I have made the payment, but my plan is not active

  After transaction payments, your subscription must get active automatically. But if that doesn’t happen, you can wait for a little longer or else then contact our customer care team.

• 11. What are the advantages of e-Paper?

  • The printed edition will be available in full as the printed newspaper
  • All your individual articles can be seen in pdf/ image/text format and fully searchable
  • You get a read offline feature (depending on the subscriber)
  • Ability to share articles