BSNL Postpaid Bill Payment

FAQs

• 1. When payments are successful but the order status still shows ‘pending. How does a user confirm whether their payments are completed or not

  Any recharge takes around 10 seconds to 20 minutes for completion. Kindly check once by visiting your transaction section for your respective order.

• 2. Is there a difference between a prepaid connection and a postpaid connection

  The major difference one can find between prepaid and postpaid is that for the prepaid connection you recharge in advance for the services and in the postpaid connection you pay after the service for that particular timeline is utilized.

• 3. How do I resolve my queries on the platform

  Resolve queries by connecting with the customer care 24*7. Alternatively, write to us at info@payrup.com with a response within 24hours.

• 4. Any additional charges will be charged on transactions done on Payrup for recharging

  No. Payrup has ZERO hidden charges. You pay what you see while online payments. …………………….(you must add the legal reason stating as to why there are NO extra hidden charges by Payrup)

• 5. Which payment methods are available for online recharge on Payrup

  List of ALL payment options are indicated during the completion of the transaction payment.

• 6. Any additional charges will be charged on transactions done on Payrup for recharging

  No. Payrup has ZERO hidden charges. You pay what you see while online payments.

• 7. What if the user paid the bill for the wrong mobile postpaid number

  If accidentally, the postpaid mobile number entered is wrong because of an entry error, the amount will not be credited back to your account. The transaction would have already gone through and reversing it would not be possible.

• 8. Is there a late fee for not paying mobile postpaid bills on time

  Yes, there is a late fee incurred if a user does not pay the bill amount on time.

• 9. How do I confirm whether my online recharge is successful in the absence of a confirmation message from Payrup

  Once a transaction is 100% completed, transaction details are mailed to your Account registered email address.

  Recharge not completing successfully maybe due to any of the factors listed below:

  • A network issue at your end
  • Invalid Phone Number
  • Connecting to the payment gateway servers
  • Bank servers
  • Incorrect/incomplete bank details
  • OTP timeout
  • Technical errors
  • Connectivity issue at our side

  Confirmations may have taken place, but confirmation emails would have been sent off to the SPAM folder on your registered email ID.