BSNL Postpaid Mobile Bill Payment

FAQs

• 1.  When postpaid recharge payments are successful but the order status still shows 'pending'. How does a user confirm whether their postpaid bill payment payments are completed or not?

  Any postpaid bill payment recharge takes around 10 seconds to 20 minutes for completion. Kindly check once by visiting your transaction section for your respective order.

• 2.  Is there a difference between a prepaid connection and a postpaid connection? What exactly is a postpaid recharge?

  The major difference between prepaid and postpaid recharge one can find that for the prepaid connection is you recharge in advance for the services and in the postpaid connection you pay after the service for that particular timeline is utilized.

• 3.  Is there any offer at Payrup.com for Postpaid?

  YES. One can find offers listed accordingly from Payrup or various third party companies at the time of checkout and payment. Users can find discount coupons, Payrup discounts, mycash options, offers from banks, etc. Choose as to what suits you accordingly and SAVE everytime you transact.

• 4.  Do Payrup offer instant cashback?

  Postpaid recharge always offers postpaid bill payment, it all depends on which scheme/offer/discount coupon one chooses while doing the recharge. You can enter/choose accordingly the recharge offer you wish to select at the time of payment.

• 5.  How do I resolve my postpaid recharge queries on the Payrup platform ?

  Resolve all your postpaid recharge queries by connecting with the customer care 24*7. Alternatively, write to us at info@payrup.com with a response within 24hours.

• 6.  Any additional charges will be charged on transactions done on Payrup for postpaid bill payments?

  No. Payrup has zero hidden charges for postpaid bill payment. You pay what you see on your transaction summary before payments.

• 7.  Which payment methods are available for online recharge on Payrup?

  List of all payment options for postpaid bill payment are indicated during the completion of the transaction payment. A user can choose to do online mobile bill payment from their preferred payment mode such as debit card, credit card, internet banking, MyRupee wallet, wallets, and UPIs, etc.

• 8.  Is instant postpaid online bill payment possible on payrup?

  YES. All transactions for online mobile postpaid bill payment are instant unless there is a lag in the network or maybe some unexpected internet lag. All payments happen instantly and so do the MyRupee cashback.

• 9.  Any additional charges will be charged on transactions done on Payrup for recharging

  No. Payrup has ZERO hidden charges for all postpaid recharges. You pay what you see while online payments for your postpaid bill payment.

• 10.  What if the user paid the bill for the wrong mobile postpaid number

  If accidentally, the postpaid mobile number entered is wrong because of an entry error, the amount will not be credited back to your account. The transaction would have already gone through and reversing it would not be possible.

• 11.  How many operators are available on Payrup for Bill Payment?

  Payrup lists all operators on its platform for mobile postpaid. All operators and their operator plans are updated time-to-time as per listing.

• 12.  Is there a late fee for not paying mobile postpaid bills on time?

  Yes, there will be a late fee incurred if a user does not clear the dues on time which is regulated and fixed by your respective operator. Pay your mobile bill payment online and enjoy benefits too along with avoiding any late fee payments.

• 13.  How do I confirm whether my online recharge is successful in the absence of a confirmation message from Payrup?

  Once an online postpaid recharge transaction is 100% completed, transaction details are mailed to your account registered email address.
  Recharge not completing successfully maybe due to any of the factors listed below:
  

  • A network issue at your end
  • Invalid Phone Number
  • Connecting to the payment gateway servers
  • Bank servers
  • Incorrect/incomplete bank details
  • OTP timeout
  • Technical errors
  • Connectivity issue at our side

  
  

  Confirmations for the postpaid recharge may have taken place, but confirmation emails would have been sent off to the SPAM folder on your registered email ID.