FAQs

• 1. I pay my utility bill through an online bill payment service provided by my bank. Do I have to set up a new profile with Municipal Online Payments?

  No. If you have arranged for bill payment through your bank, you do not need to change anything. However, please set up a new profile to view your consumption history and utility bills.

• 2. How to know my Property Tax dues?

  Yes. You can assess the Property Tax dues on your own i.e on the online website itself

• 3. Can I just make a payment without creating a username/password?

  You shall have to create a user account to make payments because then you would be able to access all the transactions done on the platform

• 4. When is my payment credited to my account?

  Payments will be credited to your account within three to five business days.

• 5. Who can I contact if I have additional questions related to Municipal Services payment?

  Please contact our customer care team, they would be able to assist all your queries

• 6. What forms of payment are accepted online on Payrup for Municipal Services payment?

  We accept online cards, internet banking, wallets, etc.

• 7. How long does it take for my online payment to go through (or be successful)?

  Payments usually will be posted to your utility account the following business day. If your payment needs same-day posting

• 8. Can I make a partial payment or pay more than the total amount due?

  Yes, a partial amount of the payment amount will be accepted.

• 9. How can I confirm that a payment has been made?

  You will receive a confirmation number at the end of your online transaction. This confirmation number, as well as your credit card or bank statement, will provide confirmation of your payment

• 10. Who do I call if my payment doesn’t appear on my credit card or bank statement?

  Contact our customer service for any such query

• 11. I clicked my back button on my browser and got an error message pop-up?

  You will see an error message if you click your back button while attempting to cancel an on-going transaction

• 12. Who do I call if I need assistance making my online payment?

  Please contact our customer service team during regular business hours for any such troubles.