FAQs

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  • recharge Recharge & Bill Payments
    • Enter your mobile number, the operator,circle, and plan will be automatically fetched,simply enter the recharge amount and "Proceed to Pay”

    • The mobile recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours.

      Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm the balance. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

    • The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.

      The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.

      If a “Failed” status changes to “Successful” then you will be changed accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged. You can always check the status of your orders in your account Activity.

    • Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

    • Utility bill payments are services that allow you to pay electricity,water, gas etc... It is fast, simple and reliable!

  • Icon My Account
    • Please follow the steps given below.

      • Log in to your PayRup account.
      • Go to home page, click on the module that you wish to recharge or pay bills, proceeed to payment page.
      • Use your Debit Card,Credit card, netbanking,and UPI to make the payment.
    • On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password.

    • To change your password log in to your account, click on personal info,edit your password and click Save.

  • Icon Transaction
  • Icon MyRupee
    • MyRupee wallet is where all your money earned through a discount or cashback in PayRup is stored. The money that you have earned from different offers of PayRup can be redeemed later by using them for mobile recharge, bill payments ,booking tickets etc. on payrup.com

    • You may convert the wallet cash amount earned into real cash during various promotions on subsequent payments made for mobile recharge, utility bill payments , ticket booking on PayRup. The validity of the bonus cash will be 15 days from the day the bonus cash is credited to your MyRupee Wallet.

      To avail the offer, you must have an Indian mobile number. The bonus cash will be credited back to MyRupee wallet if you make a payment using the bonus cash and cancel booking subsequently. One thing to remember is that the bonus cash cannot be transferred to any bank account. Also, the bonus cash across multiple accounts cannot be combined into a single account.

      In case of cancellation of bookings made through MyRupee Wallet, the refunds if any after deducting cancellation charges will be processed into the MyRupee Wallet account only. However, if the balance in MyRupee Wallet isn’t adequate for the cancellation charges of a transaction, then the deficit will be deducted from the respective bank account or credit card. It tracks the bank account from which payment for that transaction was initially made

  • general_ic General

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