We are here to help you recover your password. Enter the Mobile Number/Email Address you used when you joined and we’ll send you OTP to create a new password.
Don’t have an account? Register
OTP has been sent to your mobile number or email address.
Create a New Password
Get answers to your queries
Q1. What is Payrup?
A: PayRup is India's multi-module m-commerce platform focusing on bringing simplicity and convenience to everyday payment activities. Welcome to PayRup - your digital partner for recharge, bill payments, ticketing, and more.
A Made-in-India initiative, this is a platform catering to bring real time reality to all common everyday payments we make. We cater to bring convenience and practicality to paying bills.
Q2. Is it free to register on Payrup?
A: YES! Registering yourself is absolutely FREE. Register and make all your online bill payments with assured discounts/cashbacks for every transaction you do on Payrup
Q3. How to pay through Payrup?
A: After selecting your desired payment service. You can complete your transaction with
Q4. How to connect to the Payrup customer care executive?
A: Connect with our customer care executive on +91 7999900030. You can also feel free to write to us on email@example.com
Q5. How can I find out about offers and promotions?
A: You will receive updates about promotions and coupons by email, if you are subscribed to our Newsletter.
Q1. How can I pay with a PayRup account?
Please follow the steps given below.
Q2. I lost my password. How can I retrieve it?
On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password.
Q3. How do I change my password?
To change your password log in to your account, click on personal info,edit your password and click Save.
Q4. How to reset my account password?
A: Goto your profile, there in the ‘Change Password’ you have the option to reset your password for your profile
Q5. How to view my online transactions?
A: All transactions done by a user on Payrup are listed in the transaction section under his account.
Go to My account > My Transactions > Find all transactions done on Payrup
Q1. How to do the mobile recharge with payrup.com?
Enter your mobile number, the operator, circle, and plan will be automatically fetched, simply enter the recharge amount and "Proceed to Pay”
Q2. How long does it take for the mobile recharge to be credited?
The mobile recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours.
Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm the balance. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.
Q3. What if my Mobile Recharge order has the status “Failed”?
The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.
The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.
If a “Failed” status changes to “Successful” then you will be changed accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged. You can always check the status of your orders in your account Activity.
Q4. What can I do if I recharged the wrong number?
Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.
Q5. What are utility bill payments?
Utility bill payments are services that allow you to pay electricity,water, gas etc... It is fast, simple and reliable!
Q1. Do you have Terms and Conditions?
Yes, our products are subject to certain Terms and Conditions. Once you've made a purchase, it means you have agreed to them.
Q2. Can I ask for my money back?
We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
Q3. What is Payrup’s refund policy?
Please click here to know more about the refund policy.
Q4. Why have I been asked to enter a password when making a purchase?
This is a Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for secure or enter a password for Secure and you want to skip this, then you must get in touch with the bank directly.
Q5. Can I buy your products using a debit card?
You can purchase any of our products by using both credit and debit cards. We accept almost every debit or credit card issued in India.
Q6. Is your website secure? Can I place orders with my card safely?
Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.
Q1. What is MyRupee Wallet?
MyRupee wallet is where all your money earned through a discount or cashback in PayRup is stored. The money that you have earned from different offers of PayRup can be redeemed later by using them for mobile recharge, bill payments ,booking tickets etc. on payrup.com
Q2. How to Redeem Cash from MyRupee wallet?
You may convert the wallet cash amount earned into real cash during various promotions on subsequent payments made for mobile recharge, utility bill payments , ticket booking on PayRup. The validity of the bonus cash will be 15 days from the day the bonus cash is credited to your MyRupee Wallet.
To avail the offer, you must have an Indian mobile number. The bonus cash will be credited back to MyRupee wallet if you make a payment using the bonus cash and cancel booking subsequently. One thing to remember is that the bonus cash cannot be transferred to any bank account. Also, the bonus cash across multiple accounts cannot be combined into a single account.
In case of cancellation of bookings made through MyRupee Wallet, the refunds if any after deducting cancellation charges will be processed into the MyRupee Wallet account only. However, if the balance in MyRupee Wallet isn’t adequate for the cancellation charges of a transaction, then the deficit will be deducted from the respective bank account or credit card. It tracks the bank account from which payment for that transaction was initially made
Q1. Where can I purchase the Payrup eGift cards?
Q2. How long does it take for the eGift Card to be purchased?
eGift cards are delivered instantly. If there is any delay, it may be due to system issues and such deliveries can be delayed by up-to 24 hours.
Q3. Where can a Payrup eGift Card be used for?
A Payrup eGift Card can be used to pay one’s all utility bills online on Payrup. One can use it for purchasing coupons of various brands that are listed on our site.
Q4. What do I do if my eGift Card purchased does not arrive within 24-hours?
Contact the customer care via emailing them at firstname.lastname@example.org or calling them on +91 7999900030
Q5. What is the validity of Payrup eGift Card?
Payrup eGift Card is a one time purchase card with validity has mentioned in the relevant purchased eGift card.
Q6. What is the balance expiry of Payrup eGift cards?
Every eGift has the expiry mentioned in the in own respective details. You can check this out during the time of the purchase
Q7. Can a user reload their Payrup eGift cards ?
eGift Cards is a one-time one-person card only. It cannot be reloaded, resold, transferred for value or redeemed for cash.
Q8. Credit limits on the Payrup eGift card?
Payrup eGift Card limits are set differently for every eGift card listed on the platform. You will have to check this while you purchase a specific gift card on Payrup
Q9. Is there a cancellation policy for the Payrup eGift card?
For Payrup gift cards there is No cancellation allowed once purchased
Q10. Can a customer avail refunds for Payrup eGift card?
For Payrup gift cards No returns shall be accepted.
Q11. Can a user buy eGift Cards for their business on Payrup?
YES! Payrup eGift cards are for everyone, users, businesses, their family and friends. Rules remain the same for all alike.
If you wish to buy larger orders, then connect to us for all your corporate order requirements.
Q12. How do I place an order for my Payrup eGift Card?
You can shop on the Payrup site at any time, simply add the card and card amount you want to the shopping cart, then check–out by paying with a valid online payment.
Q13. Can a user make a purchase exceeding the eGift Card amount?
Any authorization request that is greater than the card's available balance will be declined. You will have to pay the balance of your purchase from other online transactions methods such as internet banking, banking cards (debit or credit), wallets, etc.