FAQs

• 1. How long does it take for the eGift Card to be purchased?

  eGift cards are delivered instantly. If there is any delay, it may be due to system issues and such deliveries can be delayed by up-to 24 hours.

• 2. Where can a Payrup eGift Card be used for?

  A Payrup eGift Card can be used to pay one’s all utility bills online on Payrup. One can use it for purchasing coupons of various brands that are listed on our site.

• 3. What do I do if my eGift Card purchased does not arrive within 24-hours?

  Contact the customer care via emailing them at support@payrup.com .

• 4. What is the validity of Payrup eGift Card?

  Payrup eGift Card is a one time purchase card with validity has mentioned in the relevant purchased eGift card.

• 5. What is the balance expiry of Payrup eGift cards?

  Every eGift has the expiry mentioned in the in own respective details. You can check this out during the time of the purchase

• 6. Can a user reload their Payrup eGift cards ?

  eGift Cards is a one-time one-person card only. It cannot be reloaded, resold, transferred for value or redeemed for cash.

• 7. Credit limits on the Payrup eGift card?

  Payrup eGift Card limits are set differently for every eGift card listed on the platform. You will have to check this while you purchase a specific gift card on Payrup

• 8. Is there a cancellation policy for the Payrup eGift card?

  For Payrup gift cards there is No cancellation allowed once purchased

• 9. Can a customer avail refunds for Payrup eGift card?

  For Payrup gift cards No returns shall be accepted.

• 10. Can a user buy eGift Cards for their business on Payrup?

  YES! Payrup eGift cards are for everyone, users, businesses their family and friends. Rules remain the same for all alike. If you wish to buy larger orders, then connect to us for all your corporate order requirements.

• 11. How do I place an order for my Payrup eGift Card?

  You can shop on the Payrup site at any time , simply add the card and card amount you want to the shopping cart , then check–out by paying with a valid online payment.

• 12. Can a user make a purchase exceeding the eGift Card amount?

  Any authorization request that is greater than the cards available balance will be declined. You will have to pay the balance of your purchase from other online transactions methods such as internet banking, banking cards (debit or credit), wallets, etc.